Enterprise support · SaaS troubleshooting · Customer ownership
I'm Alex Hill. I help customers work through complex software problems, from APIs and SQL to the workflows that connect them. My background is in enterprise SaaS support, where clear communication, careful troubleshooting, and following an issue through to resolution matter just as much as technical knowledge.
Explore my projects Download résuméTechnical support is where I've built my experience: working through complex software issues, taking ownership of customer problems, and helping people get comfortable with the tools they use. I'm looking for opportunities to deepen that work in support engineering while continuing to grow as a leader and develop my security skills.
Leadership
One of the parts of my work I enjoy most is helping teammates build confidence and find their own answers. At Bullhorn, that meant mentoring colleagues and leading cross-training alongside my enterprise support responsibilities.
I'd like to build on that experience in a role where I can develop a team, remove obstacles, and help people do their best work.
Information security
Security is the area I'm most curious about. I'm building a foundation through hands-on learning on TryHackMe, drawing on my experience troubleshooting applications, APIs, databases, and integrations.
I'm early in that journey, and I'm enjoying the chance to learn, practice, and explore where my support background can contribute.
Tools built around things I'm curious about, with a focus on making information easier to explore and use.
Vehicle research
A nationwide dashboard for comparing Lexus LX470, LX570, and 100 Series Toyota Land Cruiser listings. It brings prices, mileage, vehicle history, and completed auction sales together to make the search easier.
Automated listing collection, VIN matching, location filters, and price history.
Open project
Watch collecting
A fantasy watch-collecting app for exploring a curated catalog and building a collection with a virtual budget. A way to enjoy the hunt without spending real money.
Watch discovery, saved favorites, and a collection stored in the browser.
Open project
Market research
A market breadth dashboard for exploring how stocks across the S&P 500 are moving. It brings participation indicators, historical comparisons, and rule-based backtesting into one research workspace.
Python, Streamlit, and DuckDB for data analysis and visualization.
Open projectTechnical problem-solving, customer ownership, and team development.
SureCost
2025 — Present
Support pharmacies using SureCost's purchasing and inventory platform, investigating application and data issues and coordinating with customers, vendors, and technical teams to resolve them.
Learfield · Part-time
2024 — Present
Oversee live and recorded audio production for collegiate sports broadcasts.
Bullhorn
2020 — 2024
Provided advanced SaaS support and account ownership for enterprise clients with combined annual recurring revenue exceeding $4 million and a renewal rate above 95%.
Kelly Connect Services
2019 — 2020
Delivered remote technical support across Apple products and software, consistently exceeding customer satisfaction and issue-resolution goals.
Top Shelf Installations
2017 — 2019
Led multiple merchandising projects across North Carolina for an R.J. Reynolds contractor, ensuring timely and successful execution.
Interested in discussing an opportunity? I'd welcome a conversation about your team and how my experience could contribute.
Or copy my email: StephenAlexanderHill@gmail.com